We Pledge and Guarantee the Following:
We realize that no one is perfect; however, we do have high expectations of our services. When we don’t deliver to our own high standards, we feel we owe you and will make every reasonable effort to satisfy you.
Accuracy If you find a mistake we’ve made on your plans please let us know immediately. We’ll correct the error and take action as needed to get you down the road without any more trouble.
Responsiveness If you have questions or problems with any Riverside Designs plan, Shop Drawing, or any work we have performed, just call or come by. If we cannot resolve your problem on-the-spot, we pledge to follow up
with you by the end of the next business day.
Reliability If you have a deadline, and we agree to meet it, you can rest assured that we will do everything in our power to get the job done for you on-time.
Courtesy If you feel one of our representatives has been less than courteous, please notify us so we can address the situation and take the appropriate action.
Additionally, we strive to meet your individual needs and deliver products and services at the highest level. We’re committed to developing a long-term, mutually satisfying relationship . . . and we want to stand behind it.
After all, for us the best advertising is by word of mouth. If you’re satisfied please tell others. If not please tell us so we can take corrective action.
A Service Oriented Company
At Riverside Designs, quality and service are not just words. We constantly strive to meet your needs to produce plans that are superior in quality at a reasonable price.
As a matter of fact, a recent pricing survey performed by an independent consultant revealed that Riverside Designs is the most cost effective design firm in the Texas Hill Country.
See our written pledge & guarantee above as well as our plan specifications for more detailed information about the plan services we provide.
Where Quality Really Counts!
At Riverside, We strive to make your plans as detailed as needed so that competent builders can build a home that is just what you expected. The quality of the plans we produce, is directly related to the scope of the work involved, and the level of difficulty of the project at hand. If details that are usually not part of a set of plans are needed to represent special ideas or concepts, we will include those details at no extra costs to you. This is where quality really counts.
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